Let’s make it simple.
A question, an unexpected hiccup, or an idea to share. You’re in the right place.
Before you reach out.
What should I include in a support request?
Include the product name, your device model, operating system and app version, plus a short description of what happened. If useful, attach a screenshot with personal information hidden.
Something isn’t working. What can I try?
Close and reopen the app, check your internet connection if the feature needs it, and install any available updates. If the issue continues, send us the steps that lead to the problem. Avoid deleting the app if it contains data saved only on your device.
How do I ask about a purchase?
Tell us the product name, the store you purchased through and the approximate purchase date. Do not include full card details. Payment processing, cancellations and refund options are managed by the store used for the purchase.
How do I manage a subscription?
If a product offers a subscription, use the subscriptions section of your Apple or Google account to review or cancel it. Deleting an app does not cancel a subscription.
How can I request access to or deletion of my data?
Email us with the product name and your request. We may ask for information needed to verify ownership. Device-only information may need to be managed within the app. Our privacy policy explains more.
Can I share feedback or report an accessibility issue?
Absolutely. Tell us what you were trying to do and what would make the experience better. For accessibility issues, your device and assistive technology details can help us understand the problem.