01. About this policy
This notice applies to Follow Dash’s website and general support services. A product may provide an additional privacy notice describing its particular data and features. Read any product-specific notice alongside this policy. Contact us at [email protected] with questions.
02. Information we handle
When you contact us, we receive the information you choose to send, such as your email address, product name, message and attachments. Please share only what is needed to resolve your request. Website hosting providers may process technical information such as IP addresses, browser type, request times and pages requested to deliver and protect the website. Information stored or processed by an individual product is described in its own privacy notice.
03. How information is used
We use support correspondence to answer questions, investigate reported problems and communicate with you about your request. Technical information may be used to operate the website, troubleshoot errors and prevent abuse. Where data protection law requires a legal basis, this may include providing a requested service, legitimate interests in operating and securing our services, consent where required, or compliance with legal obligations.
05. Storage and retention
We keep correspondence for as long as reasonably needed to respond, resolve the issue and meet applicable recordkeeping obligations. Retention depends on the purpose, the nature of the information and legal requirements. Hosting and email providers may process information in countries other than your own; where required, appropriate safeguards must apply. No online service can guarantee absolute security.
07. Your choices and rights
Depending on where you live and applicable law, you may have rights to access, correct, delete or obtain a copy of personal information, restrict or object to processing, or withdraw consent where processing relies on it. You may also complain to your local data protection authority. To make a request, contact [email protected]. We may need to verify your identity before responding. These rights can be subject to legal exceptions.
08. Children’s privacy
Our general website and support services are intended for a general audience and are not directed at children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can review the matter. Individual products may have their own age requirements.
09. Changes and contact
We may update this policy as our services or legal requirements change. The date shown on this page identifies the latest version. Material changes will be communicated where required. For questions about this policy, contact [email protected].